Mailroom & Office Services Specialist

Ricoh USA, Inc.; Boca Raton (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Ricoh USA, Inc. is seeking a Mailroom Specialist to oversee the daily operations of a single-person site, delivering contracted office services including mail, copy, courier, imaging, and managed print.

You will operate office equipment, coordinate with vendors, maintain inventory, manage work orders, and prepare monthly customer reports while ensuring SLAs and profitability. This role requires strong communication, basic technical aptitude, and the ability to interact with customers daily.

Qualifications

• HS diploma or GED required and tech-savvy.
• 1+ year in a related field (B2B/technical).
• 1+ year customer-facing experience.
• Demonstrated knowledge and understanding of technology.

Responsibilities

• Manage the daily operations of a mailroom, copy center, or scanning facility.
• Operate office equipment: PCs, copiers, multifunction devices, imaging, mailroom devices.
• May handle courier, reception, switchboard, shipping/receiving, mail delivery.
• Serve as the primary daily contact with customers.
• Implement and manage Ricoh Service Excellence programs.
• Operate equipment to meet SLAs and use resources efficiently.
• Support profitability by using materials and supplies wisely.
• Create and complete work orders; monitor contractors; conduct inspections; report issues; provide support.
• Coordinate with vendors, facility management, and building occupants.
• Manage office supply inventory and reordering.
• Coordinate conference room scheduling and A/V resources.
• Maintain professional relationships across departments; provide data/reporting to leadership.
• Assist in preparing monthly customer reports and ensure financial responsibilities.

Skills

Tactical thinking

Group presentation

Problem solving

Customer service basics

Technical aptitude

Written and verbal communication

Education

High school diploma or GED

Job description

Ricoh USA, Inc. is seeking a Mailroom Specialist to oversee the daily operations of a single-person site, delivering contracted office services including mail, copy, courier, imaging, and managed print.

You will operate office equipment, coordinate with vendors, maintain inventory, manage work orders, and prepare monthly customer reports while ensuring SLAs and profitability. This role requires strong communication, basic technical aptitude, and the ability to interact with customers daily.