On-Site Operations Manager, Mailroom & Reprographics

SPS North America; New York (NY); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Career growth

Learning & development

Paid time off

Bonuses

Healthcare benefits

Job summary

SPS North America is seeking a Client Service Manager (CSM) to lead on-site mailroom, reprographics, shipping/logistics for a major financial institution in New York. You will manage day-to-day operations, client relationships, risk controls, and a small on-site team to ensure secure, timely service.

This role requires strong operations leadership, experience in regulated environments, and a proactive mindset to adopt AI, automation, and document processing tools while protecting confidential

Qualifications

• High School Diploma or equivalent required; associate or bachelor's degree preferred.
• 5+ years in client service, operations, facilities/business services, or relationship management.
• Experience leading a small on-site team and working in a regulated environment.
• Knowledge of mail distribution, reprographics and high-volume print workflows.
• Experience using AI-enabled tools and workflow automation.

Responsibilities

• Serve as the primary client contact and build relationships with client stakeholders.
• Oversee daily mailroom and reprographics operations, including mail, shipping, and document production.
• Maintain confidentiality, information security, and records handling standards.
• Identify process improvements and respond to client requests and escalations.
• Lead on-site team development, scheduling, and performance management.
• Monitor KPIs, SLAs, and operational trends; manage vendor relationships.

Skills

Client relationships

Operations management

Team leadership

Communication

Regulated environment

Education

Associate or Bachelor's degree in business/operations/management

High School Diploma or equivalent

Tools

Microsoft 365

Ticketing systems

Print management

Analytics tools

Job description

SPS North America is seeking a Client Service Manager (CSM) to lead on-site mailroom, reprographics, shipping/logistics for a major financial institution in New York. You will manage day-to-day operations, client relationships, risk controls, and a small on-site team to ensure secure, timely service.

This role requires strong operations leadership, experience in regulated environments, and a proactive mindset to adopt AI, automation, and document processing tools while protecting confidential