Office Concierge & Mail Services Specialist

SPS; New York (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Career growth

Learning & Development

Bonuses

Paid Time Off

Benefits package

Job summary

SPS in New York is seeking a Client Services Associate to deliver exceptional office and mail services, manage mail processing, shipping, and supplies, and provide front-desk coverage.

You will support the business service center, ensure equipment functioning, and maintain a professional image through prompt, courteous service.

This role offers growth opportunities within a global workplace solutions company, with a focus on team collaboration and client satisfaction.

Qualifications

• High School Diploma (or equivalent) required.
• 1+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Adhere to all policies and procedures required.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).
• Submit work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
• Will perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• Will perform light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor, and replenishing and orders accordingly.
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) coverage as needed.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem solving

MS Office

Education

High School Diploma

Tools

MS Office Suite

MFD equipment

Job description

SPS in New York is seeking a Client Services Associate to deliver exceptional office and mail services, manage mail processing, shipping, and supplies, and provide front-desk coverage.

You will support the business service center, ensure equipment functioning, and maintain a professional image through prompt, courteous service.

This role offers growth opportunities within a global workplace solutions company, with a focus on team collaboration and client satisfaction.