Client Services & Office Operations Lead

SPS; Seattle (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS, a global workplace solutions provider, is seeking a Client Services Lead to oversee on-site mail, shipping, and office services while delivering top-tier customer service to SPS employees. You will lead day-to-day on-site client services, manage supplies, and ensure reception and front-of-office coverage as needed.

The role emphasizes coordinating deliveries, maintaining copy/print equipment, and training back-ups.

Qualifications

• High School Diploma or equivalent.
• 2+ years of work experience preferred.
• 1+ year of lead experience preferred.
• Ability to work assigned hours determined by the manager.
• Excellent organizational and time management skills.
• Strong written and verbal communication.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Performs daily key ops of convenience multi-function devices (ensuring functionality, replenishing toner/paper).
• Submit work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meeting areas.
• Will perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• Will perform light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor, and replenishing and orders accordingly.
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptionalcustomer service to client.
• Provides reception or concierge (front of office) coverage as needed.
• Assign tasks to team members.
• Determines the completion timeline and monitors progress to keep the project on track and on schedule.
• Communicates clear instructions to team members.
• Creates and distributes reports to update the company on the team’s progress.
• Works in conjunction with supervisor to determine day-to-day operational needs at the site.

Skills

Verbal & written communication

Customer service

MS Office

Multitasking

Organization

MFD equipment

Shipping/receiving knowledge

Independent work

Packing materials knowhow

Tools

Copy/Print equipment

Chain of custody software

Job description

SPS, a global workplace solutions provider, is seeking a Client Services Lead to oversee on-site mail, shipping, and office services while delivering top-tier customer service to SPS employees. You will lead day-to-day on-site client services, manage supplies, and ensure reception and front-of-office coverage as needed.

The role emphasizes coordinating deliveries, maintaining copy/print equipment, and training back-ups.