On-Site Client Service Lead & Operations Coach

SPS; New Jersey; On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Bonuses

Comprehensive Benefits

Job summary

SPS East Rutherford, NJ is seeking a Client Service Lead to manage an on-site workplace-support operation, including mailroom, office services, hospitality, and reception. You will lead start-of-shift huddles, coordinate coverage, and coach staff while ensuring client satisfaction and compliant procedures.

You will serve as the primary on-site contact for routine requests, manage shipments and mailflow, and maintain accurate operational documentation in a fast-paced corporate setting.

Qualifications

• High school diploma or GED required.
• Two+ years of experience in mailroom, office services, reception, hospitality, facilities support, or related client-service environment.
• Previous lead, supervisory, or workflow-coordination experience strongly preferred.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and common workplace-service or visitor-management systems.
• Experience with shipping platforms, postage equipment, package-tracking systems, multifunction devices, and service-ticket tools preferred.
• Strong verbal and written communication, customer-service, organization, problem-solving, and time-management skills.
• Ability to prioritize competing requests, maintain accuracy under pressure, and use sound judgment when escalating issues.
• Ability to work independently, lead by example, and collaborate with all organizational levels.

Responsibilities

• Lead daily start-of-shift huddles, review priorities, assign coverage, and communicate client updates, events, executive visits, and changes.
• Coordinate schedules, breaks, lunches, and workstation coverage to maintain uninterrupted service.
• Provide hands-on support across mailroom, office-services, hospitality, and reception during peak periods.
• Train and coach team members on SOPs, technology, customer-service expectations, safety requirements, and site protocols.
• Serve as the primary on-site contact for routine client requests and operational questions; escalate as needed.
• Build relationships with client stakeholders, employees, security, vendors, couriers, and contractors.
• Oversee receipt, sorting, tracking, routing, and timely delivery of mail and packages; manage shipments and billing codes.
• Maintain conference-room readiness, supply replenishment, and escalation of maintenance needs.
• Monitor inventories and service tickets; ensure accurate documentation and reporting.
• Provide polished, professional on-site experience for employees, guests, and visitors.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Team Leadership

Customer Service

Communication Skills

Time Management

Problem Solving

Education

High school diploma or GED

Associate degree preferred

Tools

Shipping platforms

Package-tracking systems

Service-ticket tools

Job description

SPS East Rutherford, NJ is seeking a Client Service Lead to manage an on-site workplace-support operation, including mailroom, office services, hospitality, and reception. You will lead start-of-shift huddles, coordinate coverage, and coach staff while ensuring client satisfaction and compliant procedures.

You will serve as the primary on-site contact for routine requests, manage shipments and mailflow, and maintain accurate operational documentation in a fast-paced corporate setting.