Client Services Lead - Workplace Ops

SPS North America; East Rutherford (NJ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Career Growth

Bonuses

Paid Time Off

Medical Benefits

401k

Job summary

SPS North America is seeking an on-site Client Service Lead in East Rutherford, NJ. This role provides hands‑on leadership and daily operational oversight across mailroom, office services, hospitality, and reception while serving as the primary on-site contact for client, employees, visitors, and vendors.

The ideal candidate is service‑oriented, organized, dependable, and capable of leading by example in a fast‑paced corporate environment.

Qualifications

• High school diploma or GED required; associate degree or relevant training preferred.
• Two or more years of experience in mailroom, office services, reception, hospitality, facilities support, or related client‑service environment.
• Previous lead or supervisory experience strongly preferred.
• Proficiency with MS Office and common workplace‑service systems.
• Experience with shipping platforms and package‑tracking systems preferred.
• Strong verbal and written communication, organization, problem‑solving, and time‑management skills.
• Ability to work independently, lead by example, and collaborate at all levels.

Responsibilities

• Lead daily start‑of‑shift huddles, review priorities, assign coverage, and communicate client updates.
• Coordinate schedules and workstation coverage to maintain uninterrupted service.
• Provide hands‑on support across mailroom, office services, hospitality, and reception during peak periods.
• Train and coach team members on SOPs, technology, customer‑service expectations, and safety.
• Serve as primary on‑site contact for client requests and escalate issues as needed.
• Build relationships with client stakeholders, employees, security, vendors, and contractors.
• Oversee mail, shipments, and supply handling with accurate documentation.

Skills

Leadership

Client service

Communication

Time management

Organizational skills

Problem solving

Education

High school diploma or GED

Associate degree or relevant training preferred

Tools

Microsoft Outlook

Word

Excel

Teams

Job description

SPS North America is seeking an on-site Client Service Lead in East Rutherford, NJ. This role provides hands‑on leadership and daily operational oversight across mailroom, office services, hospitality, and reception while serving as the primary on-site contact for client, employees, visitors, and vendors.

The ideal candidate is service‑oriented, organized, dependable, and capable of leading by example in a fast‑paced corporate environment.