Mailroom Operations Lead, Client Services

SPS North America; New York (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS North America is seeking a Client Service Lead - Mailroom to oversee daily mailroom operations, including shipping, receiving, and courier services, ensuring safe and efficient delivery in alignment with company standards.

The role supports the Client Service Manager, plans coverage for absences, and reports on mail activity and service levels. Excellent communication and Excel/PowerPoint skills are required.

Qualifications

• 1+ year in customer service, mailroom, shipping, or logistics.
• Familiar with mail services, carrier systems, and domestic/international shipping.
• Able to lead daily operations, train staff, and manage priorities.
• Strong attention to detail, safety awareness, and organizational skills.
• Proficient in Excel and PowerPoint.

Responsibilities

• Lead and manage daily mailroom operations including shipping, receiving, and courier services.
• Coordinate carrier services, supply requests, conference room support, IT shipments, and returns.
• Ensure mail, packages, and materials are processed, documented, and delivered per procedures and safety rules.
• Address customer service issues, track missing shipments, and escalate concerns when needed.
• Maintain mailroom equipment, postage meters, supplies, and tracking systems.

Skills

Mailroom operations

Customer service

Shipping & receiving

Logistics coordination

Stakeholder communication

Tools

Excel

PowerPoint

Proof of Delivery systems

Job description

SPS North America is seeking a Client Service Lead - Mailroom to oversee daily mailroom operations, including shipping, receiving, and courier services, ensuring safe and efficient delivery in alignment with company standards.

The role supports the Client Service Manager, plans coverage for absences, and reports on mail activity and service levels. Excellent communication and Excel/PowerPoint skills are required.