Office & Mail Concierge – Client Services

SPS North America Inc.; New York, Northern (NY, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Medical, Dental, Vision

Job summary

SPS North America Inc. is seeking a Client Services Associate in New York to handle mail processing, shipping/receiving, office supplies, and front-of-house coverage. You will support the Business Service Center and ensure seamless operations for staff and clients.

The role requires strong organizational and communication skills, ability to multitask, and a professional appearance. On-site position with opportunities for growth and a comprehensive benefits package.

Qualifications

• High School Diploma or equivalent required.
• 1+ years prior work experience preferred.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems.
• Maintain professional appearance and attitude.
• Adhere to all policies and procedures.

Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).
• Submit work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
• Will perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• Will perform light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor, and replenishing and orders accordingly.
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) coverage as needed.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work independently and capable of completing projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Skills

Customer service

Communication

Multitasking

Organizational skills

Professional appearance

Independent work

Education

High School Diploma

Tools

MFD equipment

Chain-of-custody software

Job description

SPS North America Inc. is seeking a Client Services Associate in New York to handle mail processing, shipping/receiving, office supplies, and front-of-house coverage. You will support the Business Service Center and ensure seamless operations for staff and clients.

The role requires strong organizational and communication skills, ability to multitask, and a professional appearance. On-site position with opportunities for growth and a comprehensive benefits package.