On-Site Imaging Support & Urgent Results Associate

Piedmont Healthcare; Dunwoody (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Piedmont Healthcare is hiring for an Imaging Call Center role based on-site at Atlantic Station in Atlanta, GA. You will ensure timely communication of imaging results, coordinate patient care, and support radiologists, providers, and patients.

Responsibilities include handling urgent findings, notifying providers, using Epic secure chat and e-fax, and maintaining the critical results tracker to meet timeframes. GED and at least 1 year in a related office setting are required.

Qualifications

• 1 year of call center, operator, dispatching, or related office experience.
• H.S. Diploma or GED required.

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and send notification to patients and referring physicians using Epic secure chat, e-fax and in-basket messaging.
• Maintain the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to schedule patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Call center experience

Communication skills

Coordination

Education

H.S. Diploma or GED

Tools

Epic secure chat

Powershare

Job description

Piedmont Healthcare is hiring for an Imaging Call Center role based on-site at Atlantic Station in Atlanta, GA. You will ensure timely communication of imaging results, coordinate patient care, and support radiologists, providers, and patients.

Responsibilities include handling urgent findings, notifying providers, using Epic secure chat and e-fax, and maintaining the critical results tracker to meet timeframes. GED and at least 1 year in a related office setting are required.