Imaging Support Specialist - Critical Results

Piedmont Healthcare; Fairburn (GA); Presencial; USD 35 000 - 48 000; Tempo integral

Resumo da oferta

Piedmont Healthcare is seeking an Imaging Call Center Support role based on-site at Atlantic Station in Georgia. The position coordinates communication of imaging results, supports scheduling, and works closely with radiologists, providers, and patients to ensure timely care.

Responsibilities include handling urgent findings via Epic tools, managing notifications, and assisting with daily Imaging Call Center operations. Requires GED and at least 1 year in a related call center environment.

Qualificações

• GED or high school diploma required.
• At least 1 year of call center or related office experience.

Responsabilidades

• Answer and locate calls, directing to ordering providers for imaging with critical results.
• Serve as first line contact for radiologists, providers, and nursing staff on urgent findings.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax and in-basket messaging.
• Maintain the critical results tracker for timely communication within set timeframes.
• Verify MRI safety for outpatients with implants using interrogation protocols.
• Notify ordering providers if devices fail interrogation to adjust care planning.
• Coordinate with the Patient Connection Center for timely post-device interrogation scheduling.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support Imaging Call Center daily operations.

Conhecimentos

Call center experience

Communication

Formação académica

GED

Ferramentas

Epic

In-basket messaging

e-fax

Descrição da oferta de emprego

Piedmont Healthcare is seeking an Imaging Call Center Support role based on-site at Atlantic Station in Georgia. The position coordinates communication of imaging results, supports scheduling, and works closely with radiologists, providers, and patients to ensure timely care.

Responsibilities include handling urgent findings via Epic tools, managing notifications, and assisting with daily Imaging Call Center operations. Requires GED and at least 1 year in a related call center environment.