Imaging Support Specialist - Onsite (Atlantic Station)

Piedmont Healthcare; Powder Springs (GA); On-site; USD 38,000 - 58,000; Full time

Job summary

Piedmont Healthcare is seeking an on-site Imaging Call Center professional in Georgia to ensure timely communication of imaging results and coordinated patient care. You will interact with radiologists, providers, and nursing staff to manage urgent findings and scheduling through Epic and related tools.

The role requires 1 year of call center or related office experience, a GED, and strong communication skills to support daily imaging operations at Atlantic Station.

Qualifications

• 1 year of previous call center, operator, dispatching, or related office experience required.

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Communication

Education

GED or high school diploma

Tools

Epic secure chat

e-fax

In-basket messaging

Job description

Piedmont Healthcare is seeking an on-site Imaging Call Center professional in Georgia to ensure timely communication of imaging results and coordinated patient care. You will interact with radiologists, providers, and nursing staff to manage urgent findings and scheduling through Epic and related tools.

The role requires 1 year of call center or related office experience, a GED, and strong communication skills to support daily imaging operations at Atlantic Station.