Imaging Support Specialist - Urgent Results

Piedmont Healthcare; Doraville (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Piedmont Healthcare is seeking an on-site Imaging Call Center team member based at Atlantic Station to ensure timely communication of imaging results and coordinated patient care. You will engage with radiologists, providers, and nursing staff to manage urgent findings and support daily operations.

The role requires a GED and about 1 year of call center or related office experience; familiarity with Epic tools and secure communication channels is a plus.

Qualifications

• GED or high school diploma required.
• 1 year of call center, operator, dispatching, or related office experience required.

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Education

General Education Diploma (GED)

Job description

Piedmont Healthcare is seeking an on-site Imaging Call Center team member based at Atlantic Station to ensure timely communication of imaging results and coordinated patient care. You will engage with radiologists, providers, and nursing staff to manage urgent findings and support daily operations.

The role requires a GED and about 1 year of call center or related office experience; familiarity with Epic tools and secure communication channels is a plus.