Imaging Support Specialist — Urgent Results & Scheduling

Piedmont Healthcare; Roswell (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Piedmont Healthcare is seeking an Imaging Call Center Associate for an on-site role at Atlantic Station. You will ensure timely and accurate communication of imaging results, coordinate patient care, and support radiologists, providers, and patients through Epic secure chat, e-fax, and in-basket messaging.

The role requires a high school diploma or GED and about one year of call center or related experience.

Qualifications

• GED or high school diploma required.
• 1 year of call center, operator, dispatching, or related office experience required.

Responsibilities

• Answer calls and locate or direct calls to ordering providers for imaging studies with critical results.
• Serve as first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax, and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Coordinate with the Patient Connection Center to schedule post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support Imaging Call Center daily operations.

Education

H.S. Diploma or GED

Tools

Epic

e-fax

in-basket messaging

Powershare

Job description

Piedmont Healthcare is seeking an Imaging Call Center Associate for an on-site role at Atlantic Station. You will ensure timely and accurate communication of imaging results, coordinate patient care, and support radiologists, providers, and patients through Epic secure chat, e-fax, and in-basket messaging.

The role requires a high school diploma or GED and about one year of call center or related experience.