Imaging Support Specialist: Urgent Results & Scheduling

Piedmont Healthcare; Kennesaw (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Piedmont Healthcare is seeking a dedicated imaging call center specialist based on-site at Atlantic Station. You will coordinate urgent imaging results, communicate with radiologists and providers, and manage notifications to patients and referring physicians using Epic tools.

A strong attention to detail and patient safety are essential. The role requires 1 year of related office experience and a high school diploma or GED.

Qualifications

• 1 year of previous call center, operator, dispatching, or related office experience required.
• H.S. Diploma or GED required.

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Education

H.S. Diploma or GED

Job description

Piedmont Healthcare is seeking a dedicated imaging call center specialist based on-site at Atlantic Station. You will coordinate urgent imaging results, communicate with radiologists and providers, and manage notifications to patients and referring physicians using Epic tools.

A strong attention to detail and patient safety are essential. The role requires 1 year of related office experience and a high school diploma or GED.