Imaging Support & Urgent Results Liaison

Piedmont Healthcare; Morrow (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Piedmont Healthcare is seeking an Imaging Call Center Associate to support timely communication of imaging results and coordination of patient care from Atlantic Station. You will work with radiologists, providers, and staff to ensure fast, accurate notifications and smooth operations in a fast-paced environment.

This on-site role requires a GED or high school diploma and at least 1 year of related call center or dispatch experience. Epic chat, e-fax, and Powershare experience are a plus.

Qualifications

• H.S. Diploma or GED required.
• Minimum 1 year of call center/dispatching/related office experience required.
• Experience in healthcare communications is a plus.

Responsibilities

• Answer and direct calls to ordering providers for imaging studies with critical results.
• Serve as first line contact for radiologists, providers and nursing staff for urgent findings.
• Review reports and notify patients and referring physicians via Epic chat, e-fax and in-basket messaging.
• Maintain the critical results tracker to ensure timely communication.
• Verify MRI safety for outpatients with implanted devices using proper protocols.
• Notify providers when device interrogation fails to aid care planning.
• Coordinate with the Patient Connection Center for post-device interrogation scheduling.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support Imaging Call Center daily operations.

Skills

Call center experience

Healthcare communication

Education

H.S. Diploma or GED

Tools

Epic Secure Chat

Powershare

In-basket messaging

Job description

Piedmont Healthcare is seeking an Imaging Call Center Associate to support timely communication of imaging results and coordination of patient care from Atlantic Station. You will work with radiologists, providers, and staff to ensure fast, accurate notifications and smooth operations in a fast-paced environment.

This on-site role requires a GED or high school diploma and at least 1 year of related call center or dispatch experience. Epic chat, e-fax, and Powershare experience are a plus.