Imaging Support Associate: Critical Results & Scheduling

Piedmont Healthcare; East Point (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Piedmont Healthcare is hiring for an Imaging Call Center position on-site at Atlantic Station, GA. You will handle incoming calls, coordinate urgent imaging results, and liaise with radiologists, providers, and patients to ensure timely communication.

The role involves maintaining the critical results tracker, confirming MRI safety for outpatients, and supporting daily imaging operations using Epic secure chat, e-fax, and PowerShare. GED required; prior call center experience preferred.

Qualifications

• GED or high school diploma is required.
• At least 1 year in a call center, operator, dispatching, or related office role.
• Ability to communicate effectively with radiologists, providers, and patients.

Responsibilities

• Answer and direct calls to ordering providers for imaging with critical results.
• Serve as first line contact for urgent imaging findings with radiologists and nursing staff.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax, and in-basket.
• Maintain the critical results tracker to ensure timely communication.
• Verify MRI safety for outpatients with implants through interrogation protocols.
• Notify providers when devices fail interrogation to plan care.
• Coordinate with the Patient Connection Center for post-device interrogation scheduling.
• Request/manage outside imaging for exam correlation using PowerShare.
• Support daily Imaging Call Center operations.

Skills

Call center experience

Education

H.S. Diploma or GED

Tools

Epic secure chat

e-fax

PowerShare

Job description

Piedmont Healthcare is hiring for an Imaging Call Center position on-site at Atlantic Station, GA. You will handle incoming calls, coordinate urgent imaging results, and liaise with radiologists, providers, and patients to ensure timely communication.

The role involves maintaining the critical results tracker, confirming MRI safety for outpatients, and supporting daily imaging operations using Epic secure chat, e-fax, and PowerShare. GED required; prior call center experience preferred.