Imaging Support Specialist — Critical Results

Piedmont Healthcare; Doraville (GA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Piedmont Healthcare is seeking a dedicated Imaging Call Center professional for an on-site role at Atlantic Station. You will coordinate timely communication of imaging results between radiologists, providers and patients, and support daily imaging operations in a fast-paced environment.

The role requires 1 year of related office or call center experience, a high school diploma or GED, and proficiency with Epic-based tools to notify patients and physicians of urgent findings.

Qualifications

• H.S. Diploma or General Education Degree (GED) required.
• 1 year of previous call center, operator, dispatching, or related office experience required.

Responsibilities

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and send proper notification to patients and referring physicians using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

Skills

Call center

Dispatching

Communication

Education

HS Diploma/GED

Tools

Epic secure chat

e-fax

In-basket messaging

Powershare

Job description

Piedmont Healthcare is seeking a dedicated Imaging Call Center professional for an on-site role at Atlantic Station. You will coordinate timely communication of imaging results between radiologists, providers and patients, and support daily imaging operations in a fast-paced environment.

The role requires 1 year of related office or call center experience, a high school diploma or GED, and proficiency with Epic-based tools to notify patients and physicians of urgent findings.