On-Site Front Office Manager — Guest Experience Leader

Hei Hotels Inc.; Atlanta (GA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical & Dental insurance

Vision insurance

Vacation, Sick and Holiday programs

Pet insurance

401(k) with matching

Hotel room discounts

YouDecide program

Job summary

Westin Buckhead Atlanta is seeking a Front Office Manager to lead guest services, registration, and front desk operations on-site. You will supervise staff, manage budgets and labor costs, and ensure compliance with brand standards to deliver exceptional guest experiences.

The role requires solid front desk experience, PMS proficiency, and strong communication skills, with opportunities to collaborate with sales and other departments to boost occupancy and guest satisfaction.

Qualifications

• Minimum of 2 years Front Desk experience, preferably in leadership role.
• Proficient with PMS system.
• Advanced knowledge of brand’s reward program.
• Able to handle cash and credit transactions.
• Computer literacy and financial management a must.
• Effective verbal and written communication skills.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations.

Responsibilities

• Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are applied.
• Implement company and franchise programs.
• Prepare forecasts and reports and assist in the development of the room’s budget.
• Monitor and maintain the front office systems and equipment for optimum performance.
• Track guest satisfaction surveys and maximize the guest response tracking system.
• Develop and implement controls for expense management and use labor tools to control costs.
• Interview, hire, train, develop, resolve problems, provide open communication, and manage staff performance.

Skills

Front Desk experience

Leadership experience

PMS proficiency

Cash handling

Verbal and written communication

Financial management

Customer service

Staff supervision

Tools

PMS system

Job description

Westin Buckhead Atlanta is seeking a Front Office Manager to lead guest services, registration, and front desk operations on-site. You will supervise staff, manage budgets and labor costs, and ensure compliance with brand standards to deliver exceptional guest experiences.

The role requires solid front desk experience, PMS proficiency, and strong communication skills, with opportunities to collaborate with sales and other departments to boost occupancy and guest satisfaction.