Guest Experience Front Office Leader

Peachtree Group; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group seeks a Front Office Manager to lead the front desk team, delivering exceptional guest experiences and modeling company values. You will coach staff, manage reservations, and partner with operations to ensure safety, standards, and seamless hospitality across all guest touchpoints.

The role emphasizes collaboration, intuitive service, and proactive problem solving, with regular leadership meetings and active involvement in recruiting and training of staff to build a strong,

Responsibilities

• Uphold and role model the company’s values, while encouraging direct reports to embody values that drive collaboration, intuitive service, and trans-local hospitality
• Demonstrate passion for all aspects of guest experience, coaching your team to handle interactions with hospitality and professionalism
• Encourage your team to find creative solutions to guest requests whenever possible
• Serve as the tour guide for all hotel experiences, uncovering guest likes or dislikes to add a personalized touch
• Collaborate with and coach your team to complete daily activities to ensure standards are met and associates feel supported
• Be knowledgeable about safety, security, satisfaction, and well-being of guests and associates; respond swiftly to emergencies and ensure proper procedures
• Maintain par on all operation and departmental supplies within the General Manager’s budget
• Partner with the General Manager and operations leadership for a united front to deliver guest experiences
• Participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Guest Services team
• Support development of talent for succession planning within the department
• Execute delivery of property events to in-house and future guests
• Facilitate daily line ups, weekly leadership meetings, and monthly departmental meetings for transparent dialogue
• Coach and mentor the team on skill development and address root causes of issues
• Coordinate with Housekeeping and Engineering to maintain facilities and rooms with attention to detail
• Monitor reservation channels to ensure accurate reservation information is collected and handled per standards
• Champion departmental and hotel-wide initiatives by communicating, training, and coaching on their purpose
• Maintain regular communication with the General Manager to align on priorities and adapt to flexible responsibilities

Job description

Peachtree Group seeks a Front Office Manager to lead the front desk team, delivering exceptional guest experiences and modeling company values. You will coach staff, manage reservations, and partner with operations to ensure safety, standards, and seamless hospitality across all guest touchpoints.

The role emphasizes collaboration, intuitive service, and proactive problem solving, with regular leadership meetings and active involvement in recruiting and training of staff to build a strong,