Front Desk Guest Experience Pro - Lunch & Parking

Hei Hotels Inc.; Atlanta (GA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Complimentary hot lunch

MARTA discounts

Free self-parking

Job summary

HEI Hotels and Resorts is hiring for a Front Desk Agent at Westin Buckhead Atlanta. You will greet guests, assist with check-in/check-out, handle payments, and provide information on local attractions.

The role requires strong communication, problem-solving, and the ability to balance a cash house bank, with a focus on delivering an exceptional guest experience. The position is on-site in Atlanta, with competitive pay and benefits, including a complimentary hot lunch and employee perks.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers with tact and diplomacy.
• Proficient in basic computer systems and cash handling.

Responsibilities

• Greet guests with a friendly welcome and assist with arrival/departure.
• Complete registration using computer systems and verify guest details.
• Handle payments, vouchers, and currency exchange; post charges to rooms.
• Answer calls promptly and relay messages to guests.
• Resolve guest complaints and negotiate solutions; maintain guest satisfaction.
• Code electronic keys, manage room assignment, and maintain security procedures.

Skills

Hotel experience

Customer service

Cash handling

Interpersonal communication

Computer skills

Tools

Calculator

Job description

HEI Hotels and Resorts is hiring for a Front Desk Agent at Westin Buckhead Atlanta. You will greet guests, assist with check-in/check-out, handle payments, and provide information on local attractions.

The role requires strong communication, problem-solving, and the ability to balance a cash house bank, with a focus on delivering an exceptional guest experience. The position is on-site in Atlanta, with competitive pay and benefits, including a complimentary hot lunch and employee perks.