Front Desk Lead: Guest Experience & Operations

Ultipro; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Peregrine Hospitality in Atlanta, GA is seeking a Front Office Manager to oversee day-to-day Front Desk operations, ensuring guest satisfaction and smooth service flow. You will supervise Front Desk Agents, train staff, and coordinate with departments to uphold service standards.

The role requires strong communication, multitasking and leadership skills, with responsibilities spanning guest registration, payments, and promoting hotel offerings.

Qualifications

• Excellent communication and guest-service orientation required.
• Ability to manage front desk operations and supervise staff.
• Proven record of ensuring accurate cash handling and payroll related tasks.

Responsibilities

• Oversee Front Desk operations and guest services.
• Register guests, verify rates, and process payments per hotel procedures.
• Sell rooms, F&B outlets, and hotel promotions while maintaining standards.
• Lead pre-shift briefings, schedule staff, and manage payroll/timecards.

Skills

Guest services

Communication

Staff supervision

Cash handling

Training

Shift scheduling

Education

High school diploma or equivalent

Job description

Peregrine Hospitality in Atlanta, GA is seeking a Front Office Manager to oversee day-to-day Front Desk operations, ensuring guest satisfaction and smooth service flow. You will supervise Front Desk Agents, train staff, and coordinate with departments to uphold service standards.

The role requires strong communication, multitasking and leadership skills, with responsibilities spanning guest registration, payments, and promoting hotel offerings.