Front Desk & PBX Communications Agent

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

HEI Hotels & Resorts at The Westin Buckhead Atlanta seeks a Front Office/Guest Services Associate to deliver superior guest service by handling calls and requests and routing them to the right department. You will resolve issues efficiently while maintaining a calm, professional tone in a fast-paced hotel lobby.

Responsibilities include answering calls, transcribing messages, inputting wake-up times, paging guests, and assisting with security and operations communications.

Qualifications

• Must communicate well with guests.
• Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy.
• Ability to access and accurately input information using a moderately complex computer system with or without accommodation.
• Ability to sit and continuously perform essential job functions in confined spaces with others.

Responsibilities

• Promptly answer telephone calls and route to the correct extension.
• Transcribe complete messages and verify accuracy.
• Input wake up times and verbally confirm with guests.
• Page guests and patrons using the public address system.
• Provide timely information to associates and respond to emergencies.
• Remain calm and polite during busy or emergency situations.
• Perform other duties as assigned.

Skills

Communication

Patience & diplomacy

Computer literacy

Multitasking

Verbal & written

Job description

HEI Hotels & Resorts at The Westin Buckhead Atlanta seeks a Front Office/Guest Services Associate to deliver superior guest service by handling calls and requests and routing them to the right department. You will resolve issues efficiently while maintaining a calm, professional tone in a fast-paced hotel lobby.

Responsibilities include answering calls, transcribing messages, inputting wake-up times, paging guests, and assisting with security and operations communications.