Front Office Supervisor: Guest Experience Leader

Hei Hotels Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical and Dental through Anthem Blue

Vision insurance through EyeMed

401(k) Savings Plan with matching

Job summary

Westin Atlanta Perimeter North in Atlanta, GA is seeking an Assistant Front Office Manager to support the front office operations and guest service excellence. The role requires supervisory experience, PMS proficiency, and a strong focus on brand standards and customer satisfaction.

Responsibilities include staff training, budgeting support, and coordinating with other departments to optimize occupancy and revenue while maintaining professional service and smooth check-in/check-out processes.

Qualifications

• Minimum 1 year of front desk supervisory experience.
• Marriott experience preferred.
• Proficient with PMS and computer literacy.
• Cash and credit transactions handling.
• Professional appearance and demeanor.
• Strong front office knowledge and operation familiarity.
• Ability to multi-task with strong organization.
• Excellent verbal and written communication.

Responsibilities

• Assist the Front Office Manager in daily operations and guest service excellence.
• Maintain brand standards and provide staff training and coaching.
• Assist in forecasting, reporting and Rooms Division budgeting.
• Monitor front office systems and equipment for optimal performance.
• Track guest satisfaction and respond to feedback.
• Coordinate with other departments to improve occupancy and revenues.
• Recruit, hire, train and appraise front desk staff and supervisors.

Skills

PMS system

Cash handling

Brand rewards program

Communication skills

Organizational skills

Supervisory experience

Job description

Westin Atlanta Perimeter North in Atlanta, GA is seeking an Assistant Front Office Manager to support the front office operations and guest service excellence. The role requires supervisory experience, PMS proficiency, and a strong focus on brand standards and customer satisfaction.

Responsibilities include staff training, budgeting support, and coordinating with other departments to optimize occupancy and revenue while maintaining professional service and smooth check-in/check-out processes.