On-Site EUC & Asset Lifecycle Technician

Tata Consultancy Services; Columbus (OH); Sur place; USD 55 000 - 60 000; Plein temps

Avantages offerts par ce poste

Discretionary Annual Incentive.

Comprehensive Medical Coverage

Family Support: Leaves

Insurance Options: Auto & Home

Certification & Training Reimbursement

Vacation, Time Off, Sick Leave & Holid

401K Plan, Performance Bonus

Résumé du poste

Tata Consultancy Services in Columbus, OH is seeking an Engineer to specialize in IT asset management and service delivery within a technology environment. The role requires 100% on-site work at the client location and involves end-to-end asset life cycle tasks, audits, and support across devices.

The candidate will manage inventory, device fulfillment, and recertification, while also handling onboarding, AV room support, and incident management in a dynamic office setting.

Qualifications

• Experience in IT hardware & software asset management services.
• Experience in managing PC and Mobile assets in ServiceNow module and aware of different stages in asset management lifecycle.
• Ability to conduct physical asset audits and maintain asset stock rooms.
• End to end asset life management including forecasting, receiving, shipping, maintenance & recycling.

Responsabilités

• 100% Work from Office (Client location).
• Asset inventory management (New Device Asset/Import/Physical Stocking).
• PC Fulfillment and Lifecycle scheduling, including shipping/receiving Assets.
• Device Fulfillment (Windows/Mac/iPhone/iPad) and Recertification (Wipe/QA/Reload/Import).
• Accessory requests fulfillment and Unknown Device investigation.
• PC Diagnostics & Sanitation, recycle pickup requests including Offboarding.
• Software Provision/Install Requests, New Printer Configuration Requests, Return labels.
• Walkup, Deskside and Remote technical Support (Incidents & Requests).
• New Hire onboarding training and orientation.
• AV Meeting Room support.

Connaissances

Asset management

ServiceNow

Windows Autopilot

Microsoft Office

Windows OS

iOS troubleshooting

Server & Network support

Train the Trainer

Communication skills

Formation

Bachelor of Computer Science

Outils

ServiceNow

Description du poste

Tata Consultancy Services in Columbus, OH is seeking an Engineer to specialize in IT asset management and service delivery within a technology environment. The role requires 100% on-site work at the client location and involves end-to-end asset life cycle tasks, audits, and support across devices.

The candidate will manage inventory, device fulfillment, and recertification, while also handling onboarding, AV room support, and incident management in a dynamic office setting.