On-Site EUC Technician & IT Support

Tata Consultancy Services; Nebraska City (NE); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Discretionary Bonus

Medical Coverage

Parental Leave

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services in Nebraska City, NE, seeks an Engineer to manage IT asset lifecycles from forecast to disposal. You will handle PC and mobile assets, conduct audits, and provide on-site support across Windows, Mac, iOS platforms.

The role requires strong communication, ServiceNow knowledge, and 100% on-site presence to coordinate with vendors and end users. Salary ranges listed reflect the market in Nebraska City.

Qualifications

• Strong communication and interpersonal skills with IT asset management experience.
• Experience managing PC and mobile assets in ServiceNow asset module.
• End-to-end asset life management including forecasting, receiving, and recycling.
• Knowledge of ServiceNow, Windows Autopilot, Microsoft Office, Windows OS and iOS troubleshooting.
• Must be working from site (on-site role).

Responsibilities

• Asset inventory management (New Device Asset/Import/Physical Stocking).
• PC Fulfillment and Lifecycle scheduling, including shipping/receiving assets.
• Windows/MAC/iPhone/iPad fulfillment and device recertification (wipe/reload).
• Unknown device research/investigation and accessory requests.
• Walkup, deskside and remote technical support and ticket escalations.
• On-site onboarding and vendor coordination for audits.

Skills

Desktop

Education

Bachelor of Computer Science

Tools

ServiceNow

Windows Autopilot

Job description

Tata Consultancy Services in Nebraska City, NE, seeks an Engineer to manage IT asset lifecycles from forecast to disposal. You will handle PC and mobile assets, conduct audits, and provide on-site support across Windows, Mac, iOS platforms.

The role requires strong communication, ServiceNow knowledge, and 100% on-site presence to coordinate with vendors and end users. Salary ranges listed reflect the market in Nebraska City.