EUC Technician - Asset Lifecycle & Onsite IT Support

Tata Consultancy Services; Phoenix (AZ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage

Job summary

Tata Consultancy Services in Phoenix, AZ seeks an Engineer in IT Asset Management to manage PC and mobile assets, conduct audits, and coordinate with vendors from onsite location.

You will handle end-to-end asset life cycle, including forecasting, receiving, shipping, maintenance, recycling, and recertification, using ServiceNow and Autopilot.

The role requires strong communication, hands-on technical skills, and willingness to work 100% on-site at the client location.

Qualifications

• Strong communication and interpersonal skills for IT Asset Management services.
• Experience managing PC and Mobile Assets in ServiceNow lifecycle stages.
• Ability to audit assets on-site with vendors and maintain stock rooms.

Responsibilities

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle) with scheduling and recertification
• Windows/MAC/iPhone/iPad Fulfillment and Device Recertification
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation including Offboarding and Recycle
• Software Provision/Install Requests; Printer Configuration Requests
• Walkup, Deskside and Remote technical Support; Onboarding training
• AV Meeting Room support

Skills

Communication skills

Interpersonal skills

Vendor management

Asset lifecycle management

Training skills

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Windows Autopilot

Microsoft Office

Windows OS

iOS troubleshooting

Job description

Tata Consultancy Services in Phoenix, AZ seeks an Engineer in IT Asset Management to manage PC and mobile assets, conduct audits, and coordinate with vendors from onsite location.

You will handle end-to-end asset life cycle, including forecasting, receiving, shipping, maintenance, recycling, and recertification, using ServiceNow and Autopilot.

The role requires strong communication, hands-on technical skills, and willingness to work 100% on-site at the client location.