EUC technician/Site IT Support

Tata Consultancy Services; Minneapolis (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Vacation and Paid Time Off

401K Plan

Training Reimbursement

Job summary

A major IT services provider in Minneapolis is seeking an EUC Technician/Site IT Support professional for a full-time position. Responsibilities include managing asset inventories, providing technical support, and conducting user training. The ideal candidate should possess strong communication skills and experience in IT hardware and software asset management. A competitive salary range of $50,000 to $70,000 per annum is offered, along with comprehensive benefits.

Qualifications

• Experience in managing IT hardware and software assets.
• Ability to conduct physical asset audits.
• Knowledge of asset management lifecycle.
• Experience in providing technical support.

Responsibilities

• Manage asset inventory and fulfill PC-related requests.
• Provide technical support to users and train new hires.
• Conduct audits and maintain asset stock rooms.
• Support AV meeting rooms and smart hands for devices.

Skills

Strong Communication skills

Interpersonal skills

IT Hardware & Software Asset Management

PC and Mobile Assets management

Microsoft Office troubleshooting

Windows OS troubleshooting

iOS troubleshooting

Tools

ServiceNow

Windows Auto Pilot

Job description

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Job Description

Responsibilities and duties of the role include:

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support
• Smart hands support for Server and Network devices
• Train the Trainer

Qualifications

• Strong Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End‑to‑end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life‑cycle management for each asset to maintain warranty information, refresh date and end‑of‑life information
• Knowledge of ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer

Base Salary Range

$50,000 - $70,000 per annum

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting