On-Site EUC Technician: Asset & End-User IT Support

Tata Consultancy Services Limited; Tempe (AZ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Health

Family Support: Maternal & Parental Le

Insurance Options: Auto & Home

Certification & Training Reimbursement

Vacation, Time Off, Sick Leave &H

Legal & Financial Assistance: 401K, \

Job summary

Tata Consultancy Services Limited in Tempe, AZ is seeking an Engineer to manage IT hardware and software assets on-site. You will handle asset inventory, PC and device fulfillment, and lifecycle activities from onboarding to recertification, including audits and troubleshooting across Windows, iOS, and related tools.

Role requires strong communication, vendor coordination, and Train-the-Trainer capabilities, with full-time on-site work at client location.

Qualifications

• Experience in IT hardware & software asset management services.
• Managing PC and mobile assets in ServiceNow module and aware of asset management lifecycle stages.
• Work with vendors to conduct physical asset audits and maintain asset stock rooms.
• End-to-end asset life management including forecasting, receiving, shipping, maintenance & recycling.
• Track lifecycle information to maintain warranty, refresh date and end-of-life data.
• Knowledge of ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills.
• Smart hands support for server and network devices.
• Train the Trainer.
• Must be working from site.

Responsibilities

• 100% Work from Office (Client location).
• Asset inventory management (New Device Asset/Import/Physical Stocking).
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import).
• Accessory Request Fulfillment and Unknown Device Research/Investigation.
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle).
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels).
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations).
• New Hire onboarding training and orientation.
• AV Meeting Room support.

Skills

Communication

Interpersonal skills

Asset management

ServiceNow

Vendor coordination

Education

Bachelor of Computer Science

Tools

ServiceNow

Windows Auto Pilot

Microsoft Office

Windows OS

iOS troubleshooting

Job description

Tata Consultancy Services Limited in Tempe, AZ is seeking an Engineer to manage IT hardware and software assets on-site. You will handle asset inventory, PC and device fulfillment, and lifecycle activities from onboarding to recertification, including audits and troubleshooting across Windows, iOS, and related tools.

Role requires strong communication, vendor coordination, and Train-the-Trainer capabilities, with full-time on-site work at client location.