EUC & Asset IT Support Tech – On-Site

Tata Consultancy Services Limited; Minneapolis (MN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Health

Dental & Vision

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services Limited in Minneapolis, MN, is seeking an Engineer to manage IT hardware and software assets on site for a client location. You will handle inventory, fulfillment, lifecycle scheduling and audits.

The role requires strong communication, ITIL awareness, and hands-on experience with ServiceNow Asset Management, Windows Autopilot, and cross-platform device support (Windows, macOS, iOS). On-site work and vendor coordination are essential.

Qualifications

• Experience in IT hardware & software asset management services.
• Experience in managing PC and mobile assets in ServiceNow.
• End-to-end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling).
• Track lifecycle and warranty information for assets.
• Knowledge of ServiceNow, Windows Autopilot, Microsoft Office, Windows OS and iOS troubleshooting.

Responsibilities

• 100% Work from Office (Client location).
• Asset inventory management (New Device Asset/Import/Physical Stocking).
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import).
• Accessory Request Fulfillment and Unknown Device Research/Investigation.
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle).
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels).
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations).
• New Hire onboarding training and orientation.
• AV Meeting Room support.

Skills

Strong communication

Asset management

ServiceNow

Windows Autopilot

Microsoft Office

Windows OS

iOS troubleshooting

Mobile asset management

Train the Trainer

Education

Bachelor of Computer Science

Tools

ServiceNow

Windows Autopilot

Microsoft Office

Windows OS

iOS troubleshooting

Job description

Tata Consultancy Services Limited in Minneapolis, MN, is seeking an Engineer to manage IT hardware and software assets on site for a client location. You will handle inventory, fulfillment, lifecycle scheduling and audits.

The role requires strong communication, ITIL awareness, and hands-on experience with ServiceNow Asset Management, Windows Autopilot, and cross-platform device support (Windows, macOS, iOS). On-site work and vendor coordination are essential.