On-Site EUC Tech & IT Support – Asset Lifecycle

Tata Consultancy Services Limited; Clearwater (FL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Family Leaves

Insurance options

Commuter Benefits

Training Reimbursement

Time Off & Holidays

Legal & Financial Assistance

Job summary

Tata Consultancy Services Limited is seeking an Engineer in TECHNOLOGY to manage IT hardware and software asset lifecycles from procurement to disposal. The role requires strong communication, asset tracking in ServiceNow, and hands-on support for servers, networks, and user devices on site in Clearwater, FL.

Responsibilities include asset inventory, fulfillment of PCs and mobile devices, lifecycle scheduling, and end-to-end recertification.

Qualifications

• Experience in IT hardware & software asset management services.
• Experience managing PC and mobile assets in ServiceNow and asset lifecycle awareness.
• Work with vendors for physical asset audits and stock rooms.
• End-to-end asset life management (forecasting, receiving, shipping, maintenance & recycling).
• Track lifecycle for warranty, refresh date and end-of-life information.
• Knowledge of ServiceNow, Windows Autopilot, Microsoft Office, Windows OS and iOS troubleshooting.

Responsibilities

• 100% work from office (client location).
• Asset inventory management (new device asset/import/physical stocking).
• PC fulfillment (new, break-fix and lifecycle) with scheduling and recertification (Autopilot/Reimage/Import).
• Windows/MAC/iPhone/iPad fulfillment and device recertification (Wipe/QA/Reload/Import).
• Accessory requests fulfillment and unknown device research/investigation.
• PC diagnostics and sanitation, recycling pickup requests incl. offboarding.
• Software provisioning/install requests, printer configuration, and return labels.
• Walkup, deskside and remote technical support (incident & request management).
• New hire onboarding training & orientation.
• AV meeting room support.

Skills

Desktop

Education

Bachelor of Computer Science

Tools

ServiceNow

Windows Autopilot

Microsoft Office

Windows OS

iOS troubleshooting

Job description

Tata Consultancy Services Limited is seeking an Engineer in TECHNOLOGY to manage IT hardware and software asset lifecycles from procurement to disposal. The role requires strong communication, asset tracking in ServiceNow, and hands-on support for servers, networks, and user devices on site in Clearwater, FL.

Responsibilities include asset inventory, fulfillment of PCs and mobile devices, lifecycle scheduling, and end-to-end recertification.