On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Marion (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology service provider is seeking a Dynamic PC Support professional in Marion, Illinois. This role involves troubleshooting and repairing client desktop and laptop products, ensuring remarkable customer service. Candidates should have a technical school certification and up to 2 years of experience, along with skills in communicating technical issues and a valid driver's license. This position requires occasional travel to client locations and the ability to lift equipment up to 50 lbs.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment.
• Complete real-time reporting of all calls as documented in established policies.
• Ensure control of assets and inventory through prompt turnaround of parts.

Skills

Customer communication

Driving to client locations

Lifting/moving computer equipment

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology service provider is seeking a Dynamic PC Support professional in Marion, Illinois. This role involves troubleshooting and repairing client desktop and laptop products, ensuring remarkable customer service. Candidates should have a technical school certification and up to 2 years of experience, along with skills in communicating technical issues and a valid driver's license. This position requires occasional travel to client locations and the ability to lift equipment up to 50 lbs.