On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Effingham (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology service provider is seeking a Dynamic PC Support technician in Effingham, IL. The role involves troubleshooting and repairing desktop and laptop issues while providing excellent customer support. Ideal candidates will have technical school certification and relevant experience, along with strong communication skills. Responsibilities include completing service calls and ensuring asset control within service agreements. This position may require driving to various client locations and handling equipment up to 50 lbs.

Qualifications

• Technical school certification or equivalent required.
• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Complete administrative tasks for each call.
• Ensure control of assets and inventory.
• Report all activity accurately and timely.

Skills

Communication of technical issues

Driving to client locations

Ability to lift and move equipment up to 50 lbs

Owns a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology service provider is seeking a Dynamic PC Support technician in Effingham, IL. The role involves troubleshooting and repairing desktop and laptop issues while providing excellent customer support. Ideal candidates will have technical school certification and relevant experience, along with strong communication skills. Responsibilities include completing service calls and ensuring asset control within service agreements. This position may require driving to various client locations and handling equipment up to 50 lbs.