On‑Site Client Services Specialist

Canon USA; Washington (District of Columbia); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities to give back

Canon welcome kit and official merch

Job summary

Canon USA in Washington, DC is seeking a hands-on on-site support role focused on delivering prompt customer service across multiple site services. The role covers Mail/Courier, Copy/Print, Device Maintenance, and Reception/Office Services, with cross-training to ensure coverage when staffing is tight.

Applicants should have a HS diploma or GED and be able to lift up to 50 lbs, stand for long periods, and work OT as needed. Compliance with customer security requirements is required.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.
• Ability to lift up to 50 lbs.
• Ability to spend extended periods standing, bending, walking, reaching, and pulling while performing duties.
• Ability to work OT as needed.
• Ability to work with minimal supervision.
• Required to take all necessary steps to obtain security and or other clearances required by customers to enter the customers' premises.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Responds to customer requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross‑functional trainings to ensure ability to provide coverage when short‑staffed.
• Site responsibility and location of coverage may change based on client and or division needs.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Phone & email handling

Physical stamina

Education

High School Diploma or GED

Job description

Canon USA in Washington, DC is seeking a hands-on on-site support role focused on delivering prompt customer service across multiple site services. The role covers Mail/Courier, Copy/Print, Device Maintenance, and Reception/Office Services, with cross-training to ensure coverage when staffing is tight.

Applicants should have a HS diploma or GED and be able to lift up to 50 lbs, stand for long periods, and work OT as needed. Compliance with customer security requirements is required.