On-Site Client Services Specialist II

Canon USA; Philadelphia (Philadelphia County); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Job summary

Canon USA seeks a customer-focused operations assistant to support site processes and SLA compliance. You will assign tasks, monitor workflow, and train staff while handling Mail/Courier, reception, and related duties across assigned client locations.

The role requires strong communication, basic computer skills, and the ability to multitask, with potential OT and driving between client sites. Competitive hourly pay and benefits offered.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to obtain security/clearances to enter client premises.
• May require driving between client locations with a personal vehicle.
• Ability to lift up to 50lbs and spend extended periods standing or walking.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Responds to management and client requests via email, phone, text, and verbal communication.
• Maintains strong focus on delivering good customer service.
• Contributes to the Site Procedure Guide to document account processes.
• Oversees workflow and balances staff to meet account SLA requirements.
• Communicates and trains the team on workflow or procedural changes.
• Maintains daily and monthly records on service activity.
• Communicates effectively with client and staff.
• May serve as main client contact for daily activity and participate in client meetings.
• Responsibilities may include various site functions (Copy/Print, Mail, Reception, Shipping, Inventory, Warehouse, File Room) based on location.
• Attends cross-functional trainings to ensure coverage when short-staffed.

Skills

Customer service

Communication

Multitasking

Independent work

OT as needed

Driving

Lifting 50lbs

Standing/walking

Education

HS Diploma/GED/Equivalent

Tools

Computer skills

Job description

Canon USA seeks a customer-focused operations assistant to support site processes and SLA compliance. You will assign tasks, monitor workflow, and train staff while handling Mail/Courier, reception, and related duties across assigned client locations.

The role requires strong communication, basic computer skills, and the ability to multitask, with potential OT and driving between client sites. Competitive hourly pay and benefits offered.