Senior Client Services Specialist — Onsite Support

Canon USA; San Francisco (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit merch

Job summary

Canon USA is seeking a detail-oriented on-site Operations Associate in SF area to support site procedures across Copy/Print, Mail/Courier, Device Maintenance and Shipping. You will coordinate daily activities, respond to client requests, and ensure SLA compliance.

You will document workflows, train staff on changes, and act as a point of contact for client meetings. The role requires HS diploma and 2–4 years of experience, strong communication, and the ability to lift up to 50 lbs.

Qualifications

• HS Diploma, GED, or equivalent; 2–4 years in a related role.
• Customer service experience required.
• Strong computer skills and technical knowledge.
• Ability to multitask and meet deadlines.
• Must be able to lift up to 50 lbs.

Responsibilities

• Inform supervisor of potential problems or customer concerns.
• Respond to management and client requests via emails, phone calls, text messages and verbal.
• Maintain a strong focus on customer service.
• Contribute to the creation of the Site Procedure Guide to document workflows.
• Oversee workload and ensure tasks meet account SLA requirements.
• Communicate and train team on workflow or procedure changes.
• Oversee and manage daily and monthly records on service activity.
• Serve as main client contact for daily activity where appropriate.

Skills

Customer service

Communication skills

Multitasking

Computer literacy

OT availability

Lift 50 lbs

Driving between locations

Team training

Education

HS Diploma/GED

Job description

Canon USA is seeking a detail-oriented on-site Operations Associate in SF area to support site procedures across Copy/Print, Mail/Courier, Device Maintenance and Shipping. You will coordinate daily activities, respond to client requests, and ensure SLA compliance.

You will document workflows, train staff on changes, and act as a point of contact for client meetings. The role requires HS diploma and 2–4 years of experience, strong communication, and the ability to lift up to 50 lbs.