On-Duty Branch Manager — Lead Operations & Member Experience

YMCA of the USA; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Retirement benefits

Medical benefits

Paid time off

Free YMCA membership

Job summary

The YMCA of Greater New York is seeking a Manager on Duty (MOD) to oversee branch operations and deliver outstanding member experiences across its network of locations. The MOD will lead staff during shifts, ensure safety, and coordinate service delivery to strengthen community engagement.

Responsibilities include managing daily operations, implementing risk controls, and guiding emergency procedures to protect members and staff.

Qualifications

• High School Diploma preferred.
• CPR/AED certification.
• Must complete MOD training within three months of hire.
• Knowledge of the center's emergency procedures.

Responsibilities

• Provide leadership as Manager on Duty (MOD) to the branch.
• Deliver a high-quality member experience through service excellence.
• Oversee operational aspects, including risk management and staffing.
• Manage emergency situations and safety protocols.

Skills

Emergency procedures

Education

High School Diploma

Tools

CPR/AED certification

Job description

The YMCA of Greater New York is seeking a Manager on Duty (MOD) to oversee branch operations and deliver outstanding member experiences across its network of locations. The MOD will lead staff during shifts, ensure safety, and coordinate service delivery to strengthen community engagement.

Responsibilities include managing daily operations, implementing risk controls, and guiding emergency procedures to protect members and staff.