YMCA Manager on Duty: Member Experience & Safety Lead

YMCA of Greater Grand Rapids; Grand Rapids (MI); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Free YMCA Membership

Retirement Savings

Paid Sick Time

Professional Growth

EAP

Job summary

YMCA of Greater Grand Rapids is seeking a Manager on Duty to welcome members, volunteers, and staff, and to ensure safe, clean operations during scheduled hours. The MOD will engage with members, support programs, and invite involvement while upholding safety and age-appropriateness standards.

This part-time, non-exempt role requires morning/evening availability and weekend coverage with duties including incident management, reporting, and maintaining facility standards. Up to 25 hours weekly.

Qualifications

• One-year certificate from college or technical school.
• Three to six months' customer service, security, or supervision experience.
• Ability to interact with people of all backgrounds and ages.
• Must be 18 years of age or older.
• Working knowledge of computers and various software applications.

Responsibilities

• Manage and document incidents and follow through on issues in the facility.
• Model member engagement and service principles, and provide outstanding member service.
• Report branch activities and member success stories to leadership.
• Provide support to members and program participants.
• Tour prospective members and invite them to join.

Skills

Customer service

Supervision

Education

One-year certificate from college or technical school

Job description

YMCA of Greater Grand Rapids is seeking a Manager on Duty to welcome members, volunteers, and staff, and to ensure safe, clean operations during scheduled hours. The MOD will engage with members, support programs, and invite involvement while upholding safety and age-appropriateness standards.

This part-time, non-exempt role requires morning/evening availability and weekend coverage with duties including incident management, reporting, and maintaining facility standards. Up to 25 hours weekly.