On-Call Overnight Guest Services Associate (Live-In)

Extended-Stay-Hotel; Rockford (IL); In loco; USD 17.000 - 24.000; Part-time

Vantaggi offerti da questo lavoro

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Descrizione del lavoro

Extended Stay America in Rockford, IL seeks a part-time Guest Services Representative (GSR) to support overnight operations. The role includes greeting guests, handling check-ins/outs, keys, and basic payments. You will live onsite in a provided room and participate in on-call needs during overnight hours.

The position emphasizes safety, guest satisfaction, and professional communication. Training and room lodging are part of the package, with a focus on reliability and customer care.

Competenze

• High school diploma or GED, or 1–3 months related experience.
• Ability to read and interpret safety rules and procedures.
• Proficient in English reading and speaking.
• Strong computer skills including MS Office and PMS.
• Excellent oral and written communication.
• Friendly, cooperative manner with guests and staff.
• Professional appearance and demeanor.
• Self-starter who prioritizes under pressure.
• Strong time management and problem-solving skills.
• Basic arithmetic and data entry abilities.

Mansioni

• Work as a GSR and setup/maintain breakfast 5:30 AM–7:00 AM daily.
• Attend to guests on check-ins, emergencies, complaints.
• Maintain control of hotel keys and logs.
• Assist with guest check-ins/check-outs and payments as needed.
• Stay updated on hotel policies, safety procedures.
• Provide directions and information on services and local areas.
• Log events and post payments to guest folios.
• Operate location computer systems and software.
• Respond to emergencies and assist first responders when needed.
• Cover another nearby hotel during staffing needs.

Conoscenze

Reading & writing

Hotel PMS

MS Office

English fluency

Communication

Customer service

Time management

Numerical skills

Professional appearance

Self-starter

Formazione

High school diploma or GED

Strumenti

Hotel PMS

Microsoft Office

Computer systems

Descrizione del lavoro

Extended Stay America in Rockford, IL seeks a part-time Guest Services Representative (GSR) to support overnight operations. The role includes greeting guests, handling check-ins/outs, keys, and basic payments. You will live onsite in a provided room and participate in on-call needs during overnight hours.

The position emphasizes safety, guest satisfaction, and professional communication. Training and room lodging are part of the package, with a focus on reliability and customer care.