Live-Onsite Overnight Guest Services Specialist

Extended Stay America; Rockford (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly pay

Competitive wages

Great working environment

Employee recognition programs

Vision insurance

401(k) savings plan

EAP

Employee perks program

Job summary

Extended Stay America in Rockford, IL is seeking a Part Time NSR Suites team member to respond to on-call overnight needs when the lobby is closed. Living onsite is provided with a hotel room as part of employment, and you will be on the overnight on-call schedule to address guest needs within 30 minutes.

You will handle guest check-ins and check-outs, assist with keys, safety and security tasks, and coordinate with maintenance and service agents as required.

Qualifications

• Must read safety rules and maintenance instructions.
• Input information accurately into computer systems.
• Must be proficient in English communication.
• Able to operate the hotel PMS system and related software.

Responsibilities

• Set up and maintain breakfast from 5:30 AM to 7:00 AM daily.
• Attend to guests on call for check-ins, emergencies, noise issues.
• Maintain control of hotel keys and logging.
• Check-in/check-out guests and collect payments when needed.
• Provide directions and information on property amenities and local areas.
• Log events and post payments to guest folios; use PMS systems.
• Respond to emergencies and coordinate with first responders.
• Cover another hotel in the area during staffing needs when required.
• Follow safety policies and complete duties as assigned.

Skills

Ability to read and interpret docs

Log events in writing

Operate hotel mobile phone

English communication

Computer skills (MS Office, PMS)

Oral and written communication

Friendly, cooperative manner

Professional appearance

Self-starter and prioritization

Time management and problem solving

Basic math for payments

Education

High school diploma or GED

Job description

Extended Stay America in Rockford, IL is seeking a Part Time NSR Suites team member to respond to on-call overnight needs when the lobby is closed. Living onsite is provided with a hotel room as part of employment, and you will be on the overnight on-call schedule to address guest needs within 30 minutes.

You will handle guest check-ins and check-outs, assist with keys, safety and security tasks, and coordinate with maintenance and service agents as required.