Overnight Guest Support Specialist

Extended Stay America; Charleston (SC); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America is seeking a Night Service Representative (Part Time) to handle overnight guest needs when the lobby is closed, ensuring courteous, high-quality service. The role includes after-hours check-ins, key handling, safety, and on-call support within 30 minutes of notification.

The position offers live-on-site lodging and an on-call schedule, with responsibilities spanning check-ins, safety reporting, and guest assistance across neighboring hotels as needed.

Qualifications

• High school diploma or GED is required.
• Must be able to respond to overnight on-call requests within 30 minutes.
• Excellent written and verbal English communication.
• Comfort with computer systems and hotel software.

Responsibilities

• Attend to guests on call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys, including safeguarding from mishandling or theft.
• Log keys in and out, when necessary.
• Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
• Keep abreast of hotel policies, training, and safety procedures.
• Ensure all safety, guest and security concerns are reported per company policy.
• Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.
• Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
• Maintain proficiency in all location computer and software systems.
• Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.
• Associates in this position may be asked to cover another hotel in the area should critical staffing needs arise.
• Other job duties as assiged by management.

Skills

Read and interpret docs

English proficiency

Safety awareness

Microsoft Office

Hotel PMS

Customer service

Time management

Problem solving

Communication skills

Self-starter

Education

High school diploma / GED

Tools

Hotel PMS system

Microsoft Office Suite

Hotel mobile phone

Job description

Extended Stay America is seeking a Night Service Representative (Part Time) to handle overnight guest needs when the lobby is closed, ensuring courteous, high-quality service. The role includes after-hours check-ins, key handling, safety, and on-call support within 30 minutes of notification.

The position offers live-on-site lodging and an on-call schedule, with responsibilities spanning check-ins, safety reporting, and guest assistance across neighboring hotels as needed.