Overnight Guest Services Associate — Live-Onsite Lodging

Extended Stay America, Inc.; Rockford (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-dis%-c

Job summary

Extended Stay America, Inc. in Rockford, IL is seeking a Part Time NSR Suites team member to respond to on-call overnight needs while ensuring courteous, high-quality service and guest satisfaction.

The role includes living onsite in hotel accommodations and being on an overnight on-call schedule. The position requires after-hours responsiveness (within 30 minutes) for guest access, noise, emergencies, and check-ins.

Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to log events in writing and prepare routine correspondence.
• Must be able to speak effectively before groups of customers and be proficient in reading and speaking English.
• Must have computer skills including input into a computer system with MS Office and Hotel PMS.
• Excellent oral and written communication skills.
• Friendly, cooperative manner and patience with guests and staff.
• Maintain a professional appearance and demeanor.
• Self-starter able to prioritize and handle issues under pressure.
• Strong time management and problem-solving skills.
• Ability to perform basic math including rates, ratios, percents and data interpretation.
• Ability to follow detailed, written or oral instructions in standardized situations.

Responsibilities

• Work in a GSR capacity and setup and maintain breakfast from 5:30 AM to 7:00 AM daily.
• Attend to guests upon call notification for check-ins, emergencies, noise complaints, and safety issues.
• Maintain control of all hotel keys and safeguard against mishandling or theft.
• Log keys in and out as needed.
• Assist with limited guest check-ins/check-outs: greet, register, assign rooms, issue keys, collect payments.
• Stay current on hotel policies, training, and safety procedures.
• Provide guests with directions, info about amenities, hours of operation, and local area points of interest.
• Perform bookkeeping tasks such as logging events, running reports, and posting payments to folios.
• Maintain proficiency in location computer and software systems.
• Respond to emergency situations and coordinate with first responders when necessary.
• Cover other nearby hotels during staffing needs when required.
• Other duties as assigned by the manager.

Skills

Document interpretation

Log events in writing

Operate hotel mobile phone

Public speaking

English proficiency

Microsoft Office

Hotel PMS system

Communication skills

Customer service

Professional appearance

Self-motivation

Time management

Problem solving

Basic math

Rates and percentages

Data interpretation

Follow instructions

Education

High school diploma or GED

Tools

Hotel PMS system

MS Office Suite

Job description

Extended Stay America, Inc. in Rockford, IL is seeking a Part Time NSR Suites team member to respond to on-call overnight needs while ensuring courteous, high-quality service and guest satisfaction.

The role includes living onsite in hotel accommodations and being on an overnight on-call schedule. The position requires after-hours responsiveness (within 30 minutes) for guest access, noise, emergencies, and check-ins.