Night Guest Services Specialist (Onsite Lodging)

Extended Stay America; Chesapeake (VA); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Weekly pay

Great working environment

Vision insurance

401(k) savings plan

Employee Assistance Program

Job summary

Extended Stay America is seeking a Night Service Representative Part Time to assist overnight guests and on-call needs. You will handle limited check-ins/out, protect keys, and log events while maintaining safety and guest satisfaction.

Excellent opportunity to live onsite with lodging provided. You will respond quickly to requests, address noise issues and emergencies, and follow hotel policies and safety procedures during overnight hours.

Qualifications

• Read and interpret safety rules and procedures.
• Document events in writing and prepare routine correspondence.
• Operate hotel mobile phone and computer systems.
• Proficient in reading and speaking English.

Responsibilities

• Attend to guests on call notification for check-ins, emergencies, and safety situations.
• Maintain control and safekeeping of hotel keys.
• Log keys in and out as needed.
• Organize, confirm and conduct limited guest check-ins/check-outs; greet, register, assign rooms, issue keys, and collect payments.
• Stay updated on hotel policies, training, and safety procedures.
• Report safety, guest, and security concerns per policy.
• Provide guests with directions and information about amenities and local areas.
• Record events and post payments to guest folios as needed.
• Maintain proficiency with location computer and software systems.
• Respond to emergencies and coordinate with responders when needed.
• May cover another hotel in the area during staffing shortages.
• Other duties as assigned by management.

Skills

Guest service

Communication

Time management

Problem solving

Self-driven

English proficiency

Prioritization

Cash handling

Education

GED or high school diploma

Tools

Hotel PMS system

Microsoft Office Suite

Job description

Extended Stay America is seeking a Night Service Representative Part Time to assist overnight guests and on-call needs. You will handle limited check-ins/out, protect keys, and log events while maintaining safety and guest satisfaction.

Excellent opportunity to live onsite with lodging provided. You will respond quickly to requests, address noise issues and emergencies, and follow hotel policies and safety procedures during overnight hours.