Overnight Guest Services Associate (On-Call)

Extended Stay America; East Paris (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Progam offering online/

Job summary

Extended Stay America in Michigan is seeking a Night Service Representative (Part Time) to respond to overnight guest needs when the lobby is closed. You will handle check-ins/check-outs, guest requests, key issues, and safety concerns, while upholding high service standards.

On-site lodging is provided; you will join an on-call overnight schedule and may cover nearby hotels if needed. Strong communication, basic computer skills, and reliable dependability are essential.

Qualifications

• High school diploma or GED required; or 1–3 months related experience.
• Ability to respond to overnight calls within 30 minutes of notification.
• Strong communication and keyboard skills; friendly, professional demeanor.

Responsibilities

• Attend to guests on call notification for check-ins, emergency issues, noise complaints, and safety situations.
• Maintain control of all hotel keys and log keys in/out.
• Organize limited guest check-ins/check-outs, greet/register guests, assign rooms, collect payments.
• Stay updated on hotel policies, safety procedures, and location systems.
• Provide directions and information about property amenities, hours, and local areas.
• Perform bookkeeping tasks and post payments to guest folios as needed.
• Maintain proficiency in property computer systems and PMS.
• Respond to emergencies and coordinate with responders as needed.
• May cover other nearby hotels during staffing shortages.
• Other duties as assigned by management.

Skills

Reading/writing docs

English proficiency

Verbal communication

Computer skills

Customer service

Time management

Problem solving

Mathematical basics

Attention to detail

Prioritization

Professional appearance

Education

High school diploma or GED

Tools

Microsoft Office Suite

Hotel PMS system

Job description

Extended Stay America in Michigan is seeking a Night Service Representative (Part Time) to respond to overnight guest needs when the lobby is closed. You will handle check-ins/check-outs, guest requests, key issues, and safety concerns, while upholding high service standards.

On-site lodging is provided; you will join an on-call overnight schedule and may cover nearby hotels if needed. Strong communication, basic computer skills, and reliable dependability are essential.