On-Call Concierge & Activities Assistant - Senior Living

Cogir USA; Millbrae (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Cogir USA currently seeks a Concierge in Millbrae, CA to be the first point of contact for residents, families, visitors, and guests. You will provide front desk coverage and outstanding customer service, creating a welcoming atmosphere and supporting resident needs and services.

The role involves coordinating visits, transportation, activities, and appointments, while handling inquiries and maintaining efficient front desk operations.

Qualifications

• 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and elevate issues to management when necessary.
• Complete work order requests.

Skills

Customer service

Front desk

Communication skills

Organized

Flexibility

Confidentiality

Multitasking

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Cogir USA currently seeks a Concierge in Millbrae, CA to be the first point of contact for residents, families, visitors, and guests. You will provide front desk coverage and outstanding customer service, creating a welcoming atmosphere and supporting resident needs and services.

The role involves coordinating visits, transportation, activities, and appointments, while handling inquiries and maintaining efficient front desk operations.