Resident Services Concierge — Front Desk

Cogir USA; Mill Creek (WA); On-site; USD 32,000 - 46,000; Full time

Job summary

Cogir Senior Living in Mill Creek is seeking a friendly Concierge to be the first point of contact for residents, families and guests. You will perform front desk coverage and deliver exceptional service to create a welcoming environment.

Responsibilities include answering calls, greeting visitors, coordinating resident transportation and activities, and assisting with administrative tasks while upholding confidentiality and quality standards.

Qualifications

• 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting.
• Proficiency with Word, Excel, and Outlook.
• Patience and willingness to assist residents, visitors and team members.
• Friendly, assertive, professional, outgoing, multitasked and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalate issues to management when necessary.
• Complete work order requests.

Skills

Customer service

Front desk experience

Communication skills

Excellence in service

Confidentiality

Flexible shifts

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living in Mill Creek is seeking a friendly Concierge to be the first point of contact for residents, families and guests. You will perform front desk coverage and deliver exceptional service to create a welcoming environment.

Responsibilities include answering calls, greeting visitors, coordinating resident transportation and activities, and assisting with administrative tasks while upholding confidentiality and quality standards.