Senior Living Concierge — Front Desk & Guest Experience

Cogir-of-Brentwoo; Brentwood (CA); On-site; USD 2,342,000 - 3,168,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation

401K with company match

Free meals at work

Flexible scheduling

Employee Assistance Program

Job summary

Cogir Senior Living in Brentwood, CA is seeking a friendly Concierge to serve as the first point of contact for residents, families, visitors, and guests. You will manage front desk operations, coordinate resident services, and provide exceptional customer service to create a welcoming community environment.

Responsibilities include answering calls, greeting visitors, and assisting with transportation, activities, and appointments while maintaining confidentiality and professionalism on a busy

Qualifications

• High School Diploma or equivalent.
• 6–12 months of customer service/front desk experience in a hotel, retirement community, or office setting.
• Working knowledge of Word, Excel, and Outlook.
• Patience and willingness to assist residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet families, residents, guests, and vendors with a smile.
• Maintain visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalate issues to management when necessary.
• Complete work order requests.

Skills

Customer service

Front desk experience

Communication skills

Multitasking

Professional demeanor

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Cogir Senior Living in Brentwood, CA is seeking a friendly Concierge to serve as the first point of contact for residents, families, visitors, and guests. You will manage front desk operations, coordinate resident services, and provide exceptional customer service to create a welcoming community environment.

Responsibilities include answering calls, greeting visitors, and assisting with transportation, activities, and appointments while maintaining confidentiality and professionalism on a busy