Omnichannel Guest Support Specialist

Bob's Discount Furniture, LLC; Catonsville (MD); Vor Ort; USD 18.000 - 25.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Match

Life Insurance

Tuition Reimbursement

Employee Discounts

Zusammenfassung

Bob’s Discount Furniture in Catonsville, MD, welcomes a Customer Service Support Associate to join our Bob Squad. This full-time, in-store role offers flexible retail hours and provides opportunities to assist guests across in-person, phone, and digital channels, ensuring a seamless customer journey and high levels of satisfaction.

You will work with teams to process orders, handle calls, and support fulfillment while upholding our values of honesty, integrity, and excellent service in a

Qualifikationen

• Customer-focused service across in-store, phone and digital channels.
• Ability to learn support systems and enter orders accurately.
• Strong communication and problem-solving skills in a retail environment.

Aufgaben

• Assist guests in person, over the phone, and across digital channels to ensure a smooth shopping experience.
• Support store teams with orders, calls and fulfillment tasks while representing Bob’s with integrity and care.

Kenntnisse

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem solving

Positive mindset

Tech adaptability

Jobbeschreibung

Bob’s Discount Furniture in Catonsville, MD, welcomes a Customer Service Support Associate to join our Bob Squad. This full-time, in-store role offers flexible retail hours and provides opportunities to assist guests across in-person, phone, and digital channels, ensuring a seamless customer journey and high levels of satisfaction.

You will work with teams to process orders, handle calls, and support fulfillment while upholding our values of honesty, integrity, and excellent service in a