Full-Time Omnichannel In-Store Customer Support Associate

Bob's Discount Furniture; North Dartmouth (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Match

Pet Insurance

Life Insurance

Tuition Reimbursement

Workday Learning

Employee Discount

Job summary

Bob's Discount Furniture is seeking a Customer Service Support Associate for the Bob Squad to assist guests across in-store, phone, and digital channels. The role focuses on delivering exceptional service throughout the shopping journey and supporting store teams with a variety of tasks.

This full-time, in-store position requires flexibility to fit retail schedules, a strong customer-service orientation, and comfort with technology to use support systems.

Qualifications

• Experience in customer service or retail environment.
• Ability to communicate clearly with customers in person and over the phone.
• Willingness to handle multi-function tasks in a fast-paced retail setting.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and digitally to support the customer journey.
• Handle orders and provide accurate data entry and processing in support systems.
• Support store teams and operations to ensure a smooth shopping experience.
• Participate in a retail schedule with required flexibility.

Skills

Guest communication

Empathy

Omnichannel support

Order entry accuracy

Cash handling

Multitasking

Problem solving

Tech-savvy

Professionalism

Team player

Tools

CRM system

Support systems

Job description

Bob's Discount Furniture is seeking a Customer Service Support Associate for the Bob Squad to assist guests across in-store, phone, and digital channels. The role focuses on delivering exceptional service throughout the shopping journey and supporting store teams with a variety of tasks.

This full-time, in-store position requires flexibility to fit retail schedules, a strong customer-service orientation, and comfort with technology to use support systems.