Omnichannel Customer Support Associate

Bob's Discount Furniture; Dedham (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Paid Time Off

401(k)

Profit Sharing

Life Insurance

Tuition Reimbursement

Employee Discount

Job summary

Bob's Discount Furniture is hiring a Customer Service Support Associate – Bob Squad to assist guests across in-store, phone, and digital channels. This full-time role emphasizes problem-solving, order entry, and smooth customer journeys with a strong focus on service quality and teamwork.

The position offers a retail schedule with opportunities for growth, ongoing training, and employee benefits. Join a fast-growing retailer that values integrity, enthusiasm, and customer care.

Qualifications

• Strong guest-focused communication and empathy.
• Experience supporting customers across in-store, phone, and digital channels.
• Comfort with order entry, payments, and using support systems.
• Retail or call-center experience is a plus.

Responsibilities

• Assist guests in person, by phone, and digitally to ensure a smooth shopping experience.
• Enter orders and process payments accurately in the system.
• Support store teams and contribute to a positive customer journey.
• Represent Bob’s with integrity, enthusiasm, and care.

Skills

Guest communication & empathy

Omnichannel support

Order entry & accuracy

Cash handling & payments

Multitasking

Problem solving

Positive attitude

Tech familiarity

Tools

CRM system

Job description

Bob's Discount Furniture is hiring a Customer Service Support Associate – Bob Squad to assist guests across in-store, phone, and digital channels. This full-time role emphasizes problem-solving, order entry, and smooth customer journeys with a strong focus on service quality and teamwork.

The position offers a retail schedule with opportunities for growth, ongoing training, and employee benefits. Join a fast-growing retailer that values integrity, enthusiasm, and customer care.