Omnichannel Retail Support Associate (In-Store, Full-Time)

Bob's Discount Furniture; New York (NY); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

National Medical, Dental, and Vision

Paid Vacation, Sick Days, Holidays, &

401(k) Profit Sharing Plan

Pet Insurance

Legal & Financial Planning assistance

Tuition Reimbursement

Workday Learning training

Employee Discount on Day 1

Job summary

Bob's Discount Furniture is seeking a Retail Customer Service Support Associate - Bob Squad to deliver exceptional support across the customer journey. In an omnichannel role, you will assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience.

You will help with orders, manage calls, and support store teams, using technology and service skills to represent Bob's with integrity, enthusiasm, and care.

Qualifications

• Strong customer service skills and clear communication.
• Ability to assist guests in person, by phone, and digitally.
• Flexible to work retail hours in-store environment.

Responsibilities

• Assist guests in person, over the phone, and online to resolve inquiries and support shopping experiences.
• Process orders and payments with accuracy and efficiency.
• Collaborate with store teams to ensure smooth operations and customer satisfaction.

Job description

Bob's Discount Furniture is seeking a Retail Customer Service Support Associate - Bob Squad to deliver exceptional support across the customer journey. In an omnichannel role, you will assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience.

You will help with orders, manage calls, and support store teams, using technology and service skills to represent Bob's with integrity, enthusiasm, and care.